Provider Online Academy

Learn how you can save time, get better documentation and reduce paper by using our online self-service tools.

Course spotlight

Additional courses

Credentialing and Recredentialing with UnitedHealthcare Dentalopen_in_new 
Learn how to submit a complete and correct application and how to respond to a recredentialing notice.

Dental Care During Pregnancyopen_in_new
Learn about how a mother’s dental conditions affect the developing baby, and dental care considerations throughout the pregnancy.

Dental Health Maintenance Organization (DHMO) – Texas and California Onlyopen_in_new 
Help general dentists identify and understand the plans and copayment schedules and where to locate them on the provider portal.

Dental Products Overviewopen_in_new 
This course is for Medicare, Medicaid and commercial products. It defines each product, highlights what we cover, shows resources available.

ePayment Center Setup and Demoopen_in_new 
Learn how to register and enroll for electronic payment setup.

ePayment Center Password Reset Demoopen_in_new 
Learn about new security enhancements and how to create your security questions and an enhanced passphrase.

Making Demographic Changesopen_in_new 
Learn what a demographic change is, what documents are required and how to submit your documentation correctly.

Smoking Cessation: Oral Health and Tobacco Connectionopen_in_new
Learn about the importance of smoking and associated health conditions, and the oral effects of tobacco use and cessation methods.

Submitting a Paper Claimopen_in_new 
If mailing your claim is the only option, review what is needed to avoid delays.

Additional courses

Dental Care During Pregnancyopen_in_new 
Learn about how a mother’s dental conditions affect the developing baby, and dental care considerations throughout the pregnancy.

Dental Hub Provider Trainingopen_in_new 
Access training videos related to adding a patient, checking a patient’s eligibility, submitting claims and treatment estimates and more.

Dental Hub Registration and Overview Trainingopen_in_new 
Are you new to the Dental Hub or need help with registering? Learn how by signing up for a live webinar or watching Dental Hub’s registration video.

Credentialing and Recredentialing with UnitedHealthcare Dentalopen_in_new 
Learn how to submit a complete and correct application and how to respond to a recredentialing notice.

Dental Products Overviewopen_in_new 
Defines Medicare, Medicaid and commercial products, highlights what we cover and shows resources available.

ePayment Center Setup and Demoopen_in_new 
Learn how to register and enroll for electronic payment setup.

Smoking Cessation: Oral Health and Tobacco Connectionopen_in_new 
Learn about the importance of smoking and associated health conditions, and the oral effects of tobacco use and cessation methods.

Additional courses

Medicare Advantage Overviewopen_in_new 
Understand our Medicare Advantage plans and where to find helpful resources on the provider portal.

Associate Dentist Termination Requestopen_in_new 
Learn the proper steps to correctly submit a provider termination request.

Dental Products Overviewopen_in_new 
This course is for Medicare, Medicaid and commercial products. It defines each product, highlights what we cover, shows resources available.

ePayment Center Setup and Demoopen_in_new 
Learn how to register and enroll for electronic payment setup.

ePayment Center Password Reset Demoopen_in_new 
Learn about new security enhancements and how to create your security questions and an enhanced passphrase.

Making Demographic Changesopen_in_new 
Learn what a demographic change is, what documents are required and how to submit your documentation correctly.

UHCdental.com User Guideopen_in_new 
Overview of our provider portal and its features.

For states with specific training requirements, visit the state-specific training page.

Review our Texas Medicaid and CHIP products and information on prior authorizations, appeals and early and periodic screenings.

Course spotlight

Additional courses

Texas Medicaid and CHIP Provider Manual Overview - Required trainingopen_in_new
Get a high-level overview of crucial sections in your Texas Children’s Medicaid and CHIP manual.

Cultural Competency and Americans with Disabilities Act - Required trainingopen_in_new
This course discusses why cultural competency requirements are important and their impact on care providers.

Fraud, Waste and Abuse - Required trainingopen_in_new
Review scenarios and define and clarify what fraud, waste and abuse is.

Texas Health Steps - Required trainingopen_in_new
Review the essential areas for Texas Health Steps, which include detailing early and periodic screenings, diagnostic and treatment for wellness and prevention.

Dental Hub Portal Trainingopen_in_new 
Access training videos related to adding a patient, checking a patient’s eligibility, submitting claims and treatment estimates and more.

Dental Hub Registration and Overview Trainingopen_in_new 
Are you new to the Dental Hub or need help with registering? Learn how by signing up for a live webinar or watching Dental Hub’s registration video.

ePayment Center Setup and Demoopen_in_new 
Learn how to register and enroll for electronic payment setup.

External Medical Review (EMR) Provider Trainingopen_in_new 
This course provides an overview on the role/responsibilities for participants involved in an external medical review (EMR) following receipt of an adverse benefit determination from an MCO or dental contractor.

Texas IRO-EMR Invoice Processopen_in_new 
Learn about the independent review organization and external medical review invoice process.

Specialty Referral for California, Nevada and Texasopen_in_new 
Get information about emergency, non-emergency and direct referrals in California, Nevada and Texas.