Provider Online Academy
Welcome to Provider Online Academy. Explore our library of interactive courses, videos, state-specific trainings and tutorials that will help you navigate our provider portals, administer and learn about our dental plans and more.
Dental Provider Product Overview course
This course provides you with an overview of our Medicare, Medicaid and commercial products.
Course categories
Learn more about all the online solutions to simplify the insurance process and drive operational efficiency. Course spotlight |
Signing Documents Electronically Using Adobe Acrobat
Learn how to electronically sign documents, whose signature is required and system requirements for best experiences.
Additional courses
Common Claim Denial Items
Review the explanation of benefits and alternative benefits and discover valuable resources that will improve efficiency with claim denials.
DentaQual Scoring Overview
Learn where to locate your DentaQual® scores and how to understand your results.
UHCdental.com User Guide
Overview of our provider portal and its features.
Learn how you can save time, get better documentation and reduce paper by using our online self-service tools.
Course spotlight
UHCdental.com User Guide
Our portal provides robust digital resources when you need them. This course gives you an introduction and tour of our portal features.
Additional courses
Credentialing and Recredentialing with UnitedHealthcare Dental
Learn how to submit a complete and correct application and how to respond to a recredentialing notice.
Dental Care During Pregnancy
Learn about how a mother’s dental conditions affect the developing baby, and dental care considerations throughout the pregnancy.
Dental Health Maintenance Organization (DHMO) – Texas and California Only
Help general dentists identify and understand the plans and copayment schedules and where to locate them on the provider portal.
Dental Provider Products Overview
This course is for Medicare, Medicaid and commercial products. It defines each product, highlights what we cover, shows resources available.
ePayment Center Setup and Demo
Learn how to register and enroll for electronic payment setup.
ePayment Center Password Reset Demo
Learn about new security enhancements and how to create your security questions and an enhanced passphrase.
Making Demographic Changes
Learn what a demographic change is, what documents are required and how to submit your documentation correctly.
Smoking Cessation: Oral Health and Tobacco Connection
Learn about the importance of smoking and associated health conditions, and the oral effects of tobacco use and cessation methods.
Submitting a Paper Claim
If mailing your claim is the only option, review what is needed to avoid delays.
Get more information about our Medicaid products and the tools and resources designed to support your practice. Course spotlight |
Medicaid Dental Provider Manual
This course provides high-level review of the key areas that you’ll be using frequently, including eligibility verification, claims submission and locating resources that will speed up productivity.
Additional courses
Dental Care During Pregnancy
Learn about how a mother’s dental conditions affect the developing baby, and dental care considerations throughout the pregnancy.
Dental Hub Provider Training
Access training videos related to adding a patient, checking a patient’s eligibility, submitting claims and treatment estimates and more.
Dental Hub Registration and Overview Training
Are you new to the Dental Hub or need help with registering? Learn how by signing up for a live webinar or watching Dental Hub’s registration video.
Credentialing and Recredentialing with UnitedHealthcare Dental
Learn how to submit a complete and correct application and how to respond to a recredentialing notice.
Dental Provider Products Overview
Defines Medicare, Medicaid and commercial products, highlights what we cover and shows resources available.
ePayment Center Setup and Demo
Learn how to register and enroll for electronic payment setup.
Smoking Cessation: Oral Health and Tobacco Connection
Learn about the importance of smoking and associated health conditions, and the oral effects of tobacco use and cessation methods.
Get more information about our Medicare programs and the tools and resources designed to support your practice. Course spotlight |
Medicare Advantage Video
Find out what Medicare Advantage has in store for you. |
Additional courses
Medicare Advantage Overview
Understand our Medicare Advantage plans and where to find helpful resources on the provider portal.
Associate Dentist Termination Request
Learn the proper steps to correctly submit a provider termination request.
Dental Provider Products Overview
This course is for Medicare, Medicaid and commercial products. It defines each product, highlights what we cover, shows resources available.
ePayment Center Setup and Demo
Learn how to register and enroll for electronic payment setup.
ePayment Center Password Reset Demo
Learn about new security enhancements and how to create your security questions and an enhanced passphrase.
Making Demographic Changes
Learn what a demographic change is, what documents are required and how to submit your documentation correctly.
UHCdental.com User Guide
Overview of our provider portal and its features.
Review our Texas Medicaid and CHIP products and information on prior authorizations, appeals and early and periodic screenings.
Course spotlight
UHC Dental Texas Children’s Medicaid and CHIP Overview
This required training* gives an overview on important processes including how to submit appeals, grievances and complaints. |
Additional courses
Texas Medicaid and CHIP Provider Manual Overview - Required training
Get a high-level overview of crucial sections in your Texas Children’s Medicaid and CHIP manual.
Cultural Competency and Americans with Disabilities Act - Required training
This course discusses why cultural competency requirements are important and their impact on care providers.
Fraud, Waste and Abuse - Required training
Review scenarios and define and clarify what fraud, waste and abuse is.
Texas Health Steps - Required training
Review the essential areas for Texas Health Steps, which include detailing early and periodic screenings, diagnostic and treatment for wellness and prevention.
Dental Hub Portal Training
Access training videos related to adding a patient, checking a patient’s eligibility, submitting claims and treatment estimates and more.
Dental Hub Registration and Overview Training
Are you new to the Dental Hub or need help with registering? Learn how by signing up for a live webinar or watching Dental Hub’s registration video.
ePayment Center Setup and Demo
Learn how to register and enroll for electronic payment setup.
External Medical Review (EMR) Provider Training
This course provides an overview on the role/responsibilities for participants involved in an external medical review (EMR) following receipt of an adverse benefit determination from an MCO or dental contractor.
Texas IRO-EMR Invoice Process
Learn about the independent review organization and external medical review invoice process.
Specialty Referral for California, Nevada and Texas
Get information about emergency, non-emergency and direct referrals in California, Nevada and Texas.
- Digital solutions
- Commercial
- Medicaid
- Medicare
- State-specific training
- Texas Medicaid and CHIP
Learn more about all the online solutions to simplify the insurance process and drive operational efficiency. Course spotlight |
Signing Documents Electronically Using Adobe Acrobat
Learn how to electronically sign documents, whose signature is required and system requirements for best experiences.
Additional courses
Common Claim Denial Items
Review the explanation of benefits and alternative benefits and discover valuable resources that will improve efficiency with claim denials.
DentaQual Scoring Overview
Learn where to locate your DentaQual® scores and how to understand your results.
UHCdental.com User Guide
Overview of our provider portal and its features.
Learn how you can save time, get better documentation and reduce paper by using our online self-service tools.
Course spotlight
UHCdental.com User Guide
Our portal provides robust digital resources when you need them. This course gives you an introduction and tour of our portal features.
Additional courses
Credentialing and Recredentialing with UnitedHealthcare Dental
Learn how to submit a complete and correct application and how to respond to a recredentialing notice.
Dental Care During Pregnancy
Learn about how a mother’s dental conditions affect the developing baby, and dental care considerations throughout the pregnancy.
Dental Health Maintenance Organization (DHMO) – Texas and California Only
Help general dentists identify and understand the plans and copayment schedules and where to locate them on the provider portal.
Dental Provider Products Overview
This course is for Medicare, Medicaid and commercial products. It defines each product, highlights what we cover, shows resources available.
ePayment Center Setup and Demo
Learn how to register and enroll for electronic payment setup.
ePayment Center Password Reset Demo
Learn about new security enhancements and how to create your security questions and an enhanced passphrase.
Making Demographic Changes
Learn what a demographic change is, what documents are required and how to submit your documentation correctly.
Smoking Cessation: Oral Health and Tobacco Connection
Learn about the importance of smoking and associated health conditions, and the oral effects of tobacco use and cessation methods.
Submitting a Paper Claim
If mailing your claim is the only option, review what is needed to avoid delays.
Get more information about our Medicaid products and the tools and resources designed to support your practice. Course spotlight |
Medicaid Dental Provider Manual
This course provides high-level review of the key areas that you’ll be using frequently, including eligibility verification, claims submission and locating resources that will speed up productivity.
Additional courses
Dental Care During Pregnancy
Learn about how a mother’s dental conditions affect the developing baby, and dental care considerations throughout the pregnancy.
Dental Hub Provider Training
Access training videos related to adding a patient, checking a patient’s eligibility, submitting claims and treatment estimates and more.
Dental Hub Registration and Overview Training
Are you new to the Dental Hub or need help with registering? Learn how by signing up for a live webinar or watching Dental Hub’s registration video.
Credentialing and Recredentialing with UnitedHealthcare Dental
Learn how to submit a complete and correct application and how to respond to a recredentialing notice.
Dental Provider Products Overview
Defines Medicare, Medicaid and commercial products, highlights what we cover and shows resources available.
ePayment Center Setup and Demo
Learn how to register and enroll for electronic payment setup.
Smoking Cessation: Oral Health and Tobacco Connection
Learn about the importance of smoking and associated health conditions, and the oral effects of tobacco use and cessation methods.
Get more information about our Medicare programs and the tools and resources designed to support your practice. Course spotlight |
Medicare Advantage Video
Find out what Medicare Advantage has in store for you. |
Additional courses
Medicare Advantage Overview
Understand our Medicare Advantage plans and where to find helpful resources on the provider portal.
Associate Dentist Termination Request
Learn the proper steps to correctly submit a provider termination request.
Dental Provider Products Overview
This course is for Medicare, Medicaid and commercial products. It defines each product, highlights what we cover, shows resources available.
ePayment Center Setup and Demo
Learn how to register and enroll for electronic payment setup.
ePayment Center Password Reset Demo
Learn about new security enhancements and how to create your security questions and an enhanced passphrase.
Making Demographic Changes
Learn what a demographic change is, what documents are required and how to submit your documentation correctly.
UHCdental.com User Guide
Overview of our provider portal and its features.
Review our Texas Medicaid and CHIP products and information on prior authorizations, appeals and early and periodic screenings.
Course spotlight
UHC Dental Texas Children’s Medicaid and CHIP Overview
This required training* gives an overview on important processes including how to submit appeals, grievances and complaints. |
Additional courses
Texas Medicaid and CHIP Provider Manual Overview - Required training
Get a high-level overview of crucial sections in your Texas Children’s Medicaid and CHIP manual.
Cultural Competency and Americans with Disabilities Act - Required training
This course discusses why cultural competency requirements are important and their impact on care providers.
Fraud, Waste and Abuse - Required training
Review scenarios and define and clarify what fraud, waste and abuse is.
Texas Health Steps - Required training
Review the essential areas for Texas Health Steps, which include detailing early and periodic screenings, diagnostic and treatment for wellness and prevention.
Dental Hub Portal Training
Access training videos related to adding a patient, checking a patient’s eligibility, submitting claims and treatment estimates and more.
Dental Hub Registration and Overview Training
Are you new to the Dental Hub or need help with registering? Learn how by signing up for a live webinar or watching Dental Hub’s registration video.
ePayment Center Setup and Demo
Learn how to register and enroll for electronic payment setup.
External Medical Review (EMR) Provider Training
This course provides an overview on the role/responsibilities for participants involved in an external medical review (EMR) following receipt of an adverse benefit determination from an MCO or dental contractor.
Texas IRO-EMR Invoice Process
Learn about the independent review organization and external medical review invoice process.
Specialty Referral for California, Nevada and Texas
Get information about emergency, non-emergency and direct referrals in California, Nevada and Texas.